Sometimes devices do not work with the platform as expected. Problems can be of different nature, and in most cases are related to a particular device, or a specific model, or non-standard firmware.
In such cases, advanced logs can be exceptionally useful. There you can track all the details of the device's operation on the platform.
To enable extended logs, do the following:
config.propertiesfile of tcp-server:
Add the following line to the bottom of the config (replace
<IMEI>with the actual device IMEI):
For multiple IMEIs:
Restart tcp-server service. This will apply the config and create a
Wait for the issues or trigger them
/log/debugdirectory. It will contain a file(s) named
Stop the extended logging when you no longer require it, otherwise new logs will keep consuming disk space. To do this, comment out (with
#symbol) or delete the previously added line, and then restart tcp-server.