Jimi JC400 troubleshooting

Here we have prepared a step-by-step instruction to troubleshoot the JC400 issues regarding live streaming, registration, and incorrect functioning on the platform. Please proceed with all the steps without skipping anything below:

Check the correctness of entered IMEI

Check the SIM card connectivity. There should be a possibility to receive an SMS, have GPRS/LTE traffic service available, and be covered by a GSM service provider with an acceptable speed in the current location of a device. RTMP traffic should be available too. Please note that SMS service is not likely to be available on M2M SIM cards.

Check the firmware version manually or by using the next command:

CODE

VERSION

To be able to provide live streaming it should have a version

[VERSION]KMC28_JC400_WABA_STD_V4.3.2_220328.1750,[BUILD]2022-03-28 14:50 - for JC400 (JC400A)

If it is a JC400D device

[VERSION]JC400D_WAVA_DMS_V4.2.13_210716.2013_BUILD_2021-07-16

If the current version is older than supported, please follow the next steps:

Download and copy the update.zip to the device’s SD card (don't unpack it).
Insert the SD card into the device and start it
The device update the firmware automatically

After the update, set the device with UTC+0 time zone and APN with server settings. You can do it by using the following commands which can be sent via SMS or through the

AirConsole, the latter is for already registered devices that are online.

Please send the commands one by one and substitute {apn}, {apn_user}, {apn_pass} with your SIM-card provider APN settings using no braces.

For EU:

CODE

TIMEZONE,+00:00

APN,{apn},{apn},,,,,,{apn_user},,{apn_pass},,,,#

SERVER,0,52.57.1.136,47755#

For the United States, Latin America:

CODE

TIMEZONE,+00:00

APN,{apn},{apn},,,,,,{apn_user},,{apn_pass},,,,#

SERVER,0,13.52.37.2,47755#

In case, the {apn_user} and {apn_pass} fields should be blank according to information from your SIM-card provider, leave the fields empty, e.g:

CODE

APN,{apn},{apn},,,,,,,,,,,,#

Regarding the offline status issues, please check if the device is switched on and has a sufficient battery charge

When your device is online, click to Retry activation to automatically provide all necessary settings

If you have some issues with command sending or sending of default commands is disabled in your admin panel settings, send the next commands one by one to set up your device and overwrite the settings, in case of failed delivery or device handling failure (please note the EU/US different sets of commands and choose the relevant one according to your platform account region). Substitute the {IMEI} with your device IMEI without braces.

For EU:

CODE

COREKITSW,0

UPLOAD,http://52.57.1.136:7514/upload/{IMEI}

FILELIST,http://52.57.1.136:7514/filelist/{IMEI}

RSERVICE,rtmp.navixy.com:1935/encoder

TIMER,ON,60

ANGLEREP,ON,10

SOSALM,ON,0

UPLOADSW,SOS,ON

UPLOADSW,CRASH,ON

UPLOADSW,RAPIDACC,ON

UPLOADSW,RAPIDDEC,ON

UPLOADSW,RAPIDTURN,ON

SERVER,0,52.57.1.136,47755#

For the United States, Latin America:

CODE

COREKITSW,0

UPLOAD,http://13.52.37.2:7514/upload/{IMEI}

FILELIST,http://13.52.37.2:7514/filelist/{IMEI}

RSERVICE,rtmp.navixy.com:1935/encoder

TIMER,ON,60

ANGLEREP,ON,10

SOSALM,ON,0

UPLOADSW,SOS,ON

UPLOADSW,CRASH,ON

UPLOADSW,RAPIDACC,ON

UPLOADSW,RAPIDDEC,ON

UPLOADSW,RAPIDTURN,ON

SERVER,0,13.52.37.2,47755#