Device statuses

Activated devices

The green status indicates that the tracker is currently connected to
the server and is successfully transmitting valid coordinates with
little to no delay.

The blue status indicates that the tracker is currently connected to the
server, but has not been transmitting valid coordinates for over 5
minutes. The status will change to green once the GPS tracker updates
its position to the server and the timestamp is no later than 5 minutes
ago. Several factors can trigger the blue status, such as:

• GPS data is not being transmitted by the device

• The device has entered a power-saving mode

• The device has incorrect time zone settings (it should always be set to UTC+0h)

The red status indicates that the device is not connected to the server or
has not transmitted any data for more than 10 minutes, causing the
server to forcefully close the connection. Several factors can cause
this:

• The device may have lost its Cellular signal, for instance, if it is parked underground

• The device may have entered deep sleep mode to conserve the battery power

• The connectivity services have been suspended by the cellular operator.

The gray status indicates that the tracker has been suspended in the
user account due to the late payment. To restore the connection, the
user needs to either top up the balance or the GPS provider needs to
adjust the pricing plan settings.

Non-activated devices

The light green status indicates that the device has just been
registered and is in the process of activation. It is normal to see this
status for newly registered devices and it may take a few seconds for
the activation process to complete.

The light orange status indicates that a significant amount of time has
passed since the device was registered, but it has not been activated
yet. In this case, it is recommended to refer to the document that
describes common causes of activation problems. This can help identify and resolve any issues preventing the device from being activated.

The light gray status indicates that the device does not support automatic activation,
and therefore, it must be manually configured using the configurator
that came with the device. If you do not have the configurator, please
contact the manufacturer's support or visit their official website. You
can find the server address and port on our website or in the widget.